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Managment Systems Incorporated

Any company who takes calls from customers or prospects and must respond to those calls in a fast and efficient manner. 

Companies who provide either technical or non technical customer service.

Companies who need to take care of customer needs, supply the answers quickly when needed, and make sure that all calls from customers and prospects are completed timely and do not 'slip through the cracks'.

Companies who need to track how much time they spend helping and answering questions, such as how much time they are spending per customer, per helpdesk staff person, per product, and per category.

Companies who track RMAs or Service Contracts.

Companies who need to share customer service activity with  their sales staff so they have a 'heads up' on issues affecting customers before calling them.