Any company who takes calls from
customers or prospects and must respond to those calls in a fast and
efficient manner.
Companies who provide either technical or
non technical customer service.
Companies who need to take care of
customer needs, supply the answers quickly when needed, and make
sure that all calls from customers and prospects are completed
timely and do not 'slip through the cracks'. |
Companies who need to track how much time
they spend helping and answering questions, such as how much time
they are spending per customer, per helpdesk staff person, per
product, and per category.
Companies who track RMAs or Service
Contracts.
Companies who need to share customer
service activity with their sales staff so they have a 'heads
up' on issues affecting customers before calling
them.
|